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Sensor Installation Issue - May 10, 2018

KNOWN ISSUE ALERT

INTERSET COMPONENT AFFECTED - Interset Sensor 4.X, 5.X
TARGET OPERATING SYSTEM AFFECTED - Fresh OS installs of Windows 10 build 1607 and above

ERROR EXPERIENCED -

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ISSUE OVERVIEW

When installing the Interset Sensor on a machine with a fresh Windows 10 operating system, an error will occur indicating that there is an issue with the certificate and that the install cannot continue.

Interset has determined that the issue is present only when installing on machines that are freshly installed using a Windows 10 build of 1607 or later and with Secure Boot enabled. Fresh install refers to a brand new machine with Windows 10 build 1607 and above, or a freshly imaged machine with Windows 10 build 1607 and above.

Machines that were previously set up and were running Windows 10 builds prior to 1607 are not affected. Additionally, machines set up and running using Windows 10 builds prior to 1607 and are then subsequently upgraded to Windows 10 build 1607 or later are not affected. These machines can also be upgraded past build 1607 without known impacts.

MITIGATION

Interset is undertaking immediate activity to allow for the Sensor install to be signed correctly. This will require changes to both the code for the Sensor itself and will also require changes to how the Sensor builds are generated.

Interset will be making the required changes to the code. The build process will be changed and part of this change will require the builds to be signed by Microsoft.

During this time, Interset recommends not installing any version of the Sensor on any device that has been re imaged or has been originally deployed with Windows 10 build 1607 or greater.

Disabling the Secure Boot feature in the BIOS of a target machine will also permit the Sensor to be installed. For more information on Secure Boot, please see the link below:

What is Secure Boot?

RESOLUTION TIMELINES
Interset’s target timeline to resolve this issue is 4 weeks.

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