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How To Use MustGather Scripts/Documents

We provide two versions of the MustGather information - a set of two bash scripts (.sh) that can be run on your RHEL/CentOS/Ubuntu platform to collect information for Endpoint/Repository issues, and a Microsoft Word (.docx) that should be used as reference for any Agent/WDC related issues.

The MustGather script(s) need to be run on each server in your environment, and will collect product logs, configuration files, and system information (environment variables, ulimits, OS version/vendor, hostname(s), iptables rules, and free disk space).

This information will be placed into a .tgz file named <HOSTNAME>_intersetSupport_<TIMESTAMP>.tgz located in the /opt/interset directory.

The resulting file(s) of the MustGather script(s), or requested in the MustGather document, should be included when opening a ticket with Interset support. Generally, this will be any scenario that is not addressed through articles on our Knowledge Base.

How to Run the .sh Scripts

  1. Log in to your server(s) as the interset user.
  2. Place the attached <installation>MustGather.sh script(s) in the /opt/interset directory of your server(s).
  3. Ensure that the script has 7XX permissions for the current user (e.g. rwx for the interset user).
  4. Execute the script by typing ./<installation>MustGather.sh (where <installation> is either endpoint or repo).
  5. Once the script finishes executing, provide the resulting .tgz file to Interset Support when opening your support ticket.

How to Use the WDC Must Gather Document

This document outlines the information that will be needed by Interset Support when troubleshooting any Agent/WDC related issues. Please review this document and provide all of the requested information to Interset Support when opening your support ticket.

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