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Create A Support Package

To create a diagnostic package that will assist Interset support in determining the cause of an issue the following steps can be taken

Open a windows explorer and browse to the location where the agent is installed on a client machine.

Double click on “WDCSupportTool.exe”

Running “WDCSupportTool.exe” will create a support package in the desktop folder of the machine being used.  This package will be called “WDCSupport.zip” and should be attached to an open support ticket

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